Why Are My QuickBooks Invoices Being Sent Automatically?

You may notice that invoices created in Contractor Accelerator and synced to QuickBooks Online are automatically being emailed to customers, even though you did not manually send them.

This can be especially confusing if:

• The behavior started suddenly.
• It has never happened before.
• Invoices created directly in QuickBooks are not being sent automatically.
• No changes were made to your Contractor Accelerator settings.

In a recent QuickBooks Online update, Intuit added an option that can automatically email invoices imported from connected applications, including Contractor Accelerator.

When this setting is enabled in Quickbooks Online, it automatically sends invoices from Quickbooks as soon as they are imported through the integration.

Example of an update message found in QBO for some users: 

How to Check the Settings in QuickBooks

In QuickBooks Online:

1. Click Settings (⚙️).
2. Select Account and Settings.
3. Open the Sales tab.
4. Locate the Invoice Payments section.

5. Look for an option similar to: Automatically send imported invoices

6. If this option is enabled, turn it off.
7. Save your changes.

How to Confirm This Is the Cause

You can run a simple test:

Test 1: Create an Invoice Directly in QuickBooks

• Create a new customer in QuickBooks.
• Add an email address.
• Create a test invoice.

If the invoice is not emailed automatically, the issue is likely related to how QuickBooks is handling imported invoices.

Test 2: Create an Invoice Through Contractor Accelerator

• Create a test bid in Contractor Accelerator.
• Allow the invoice to sync to QuickBooks.

If the invoice is emailed automatically, check the Automatically send imported invoices setting in QuickBooks.

Frequently Asked Questions

Did Contractor Accelerator change something?

No. If you experience this behavior suddenly, it may be due to a recent QuickBooks Online update or setting change. Contractor Accelerator has not changed the QuickBooks invoice sync process.

Does the "Use QuickBooks Invoice" setting cause this?

No. The automatic emailing behavior is controlled by QuickBooks' imported invoice settings, not by the Use QuickBooks Invoice option in Contractor Accelerator.

Why did it start happening after years of working correctly?

Several QuickBooks users have reported seeing new prompts and settings related to automatically sending imported invoices. If the setting was enabled during a QuickBooks update, imported invoices may begin sending automatically without any changes in Contractor Accelerator.

How do I stop imported invoices from being emailed?

Disable the Automatically send imported invoices setting in QuickBooks Online under:

Settings → Account and Settings → Sales → Invoice Payments