If you are experiencing slow performance or if something in Contractor Accelerator is not behaving as expected, this page will help you determine whether the system is currently experiencing a known issue or if there may be something local causing the problem.

Our team monitors the platform continuously, and when a system-wide issue occurs, we will update this page so you have a clear place to check for information.

Current System Status 

All Systems Operational 

Last updated: March 23, 2026 – 10:19 AM CST

Recent Downtime Summary

• March 23, 2026 – 10:19 AM CST
  Fully operational – system performance restored to normal. We’ve also scaled to a more powerful server to better handle increased demand while systems reload.
• March 23, 2026 – 9:49 AM CST
  Service restored – temporarily experiencing slow performance due to high traffic
• March 23, 2026 – 9:35 AM CST
  System outage – not operational

If a system-wide issue occurs, this section will be updated with details, including:

• What is happening: N/A

• Which parts of the system may be affected: N/A

• Estimated resolution timeline: N/A

• Any temporary workarounds: N/A

You can check this page anytime to see the latest updates.

Scheduled Maintenance and Nightly Backups

To protect your data, Contractor Accelerator performs routine system maintenance, including nightly database backups.

During the brief moment when the backup snapshot begins, the system may run more slowly than usual for a short period of time. Once the snapshot is complete, performance returns to normal.

These backups are an important part of how we protect your business data and ensure it can be restored if ever needed.

Example of what you might experience during this time:

• Pages may take longer to load

• Certain tabs may respond slowly

• Actions like opening projects or bids may lag briefly

These slowdowns typically last only a short time and resolve automatically.

Our team continually reviews maintenance timing to ensure it has the least possible impact on users.

Platform Reliability and Infrastructure

Contractor Accelerator is built with reliability and data protection as top priorities.

We have recently expanded our infrastructure with additional servers to distribute system load more efficiently. This improves overall performance and provides redundancy so that if one server experiences an issue, another server can take over to keep the platform running.

This multi-server architecture helps:

• Improve speed and performance

• Reduce the risk of downtime

• Ensure the continued availability of your data

Our systems are continuously monitored, and automated alerts notify our engineering team immediately if unusual activity or errors occur.

In many cases, if there is a system issue, our team is already investigating it before the first support ticket arrives.

Security and Data Protection

Protecting your company data is critical to us.

Contractor Accelerator uses industry-standard security practices, including secure infrastructure, encrypted data transmission, and protected server environments, designed to keep your information safe.

Routine backups, monitoring systems, and infrastructure safeguards are all part of our commitment to maintaining a reliable and secure platform for your business operations.

You can learn more about our security practices here:
https://contractoraccelerator.com/security

If You Are Experiencing an Issue

If the system appears to be operating normally but you are still experiencing problems, please let us know so we can investigate.

Providing detailed information helps us quickly identify and resolve issues.

Helpful information includes:

• Screenshots of the issue

• Screen recordings, if possible

• Customer names involved

• Bid numbers or project numbers

• The specific page where the issue occurred

• The time the issue happened

• The browser and device you were using

This information helps our team recreate the situation and identify what may be happening.

Quick Troubleshooting Steps

Before submitting a ticket, you may want to try the following quick checks:

• Refresh the page

• Log out and log back in

• Clear your browser cache

• Try another browser or device

• Check your internet connection

If the issue continues after trying these steps, please submit a support request, and our team will be happy to help. support@contractoraccelerator.com

How We Handle System Issues

If a platform issue occurs:

1. Our monitoring systems alert our team automatically.

2. Engineers begin investigating immediately.

3. Updates are posted to this page if the issue affects multiple users, and in some cases, an email alert may be sent when the system issue is discovered. 

4. Once resolved, we document the fix and monitor performance, and in some cases, an email alert may be sent once resolved.

Our goal is always to resolve issues as quickly as possible while keeping your data protected.

If you ever suspect something is not working correctly, please reach out. Even if it turns out not to be a system-wide issue, your report helps us ensure everything continues running smoothly. Please email support@contractoraccelerator.com or call us at 816-282-4500