Subscription & Billing

Manage your account by selecting your subscription, viewing your past payments or open invoices, and changing any card information connected to the account.

1. Select the User Menu in the right-hand corner.
2. Select Subscription & Billing which will land you on your Subscription page

Subscription

Subscription Details

View the current subscription. The price and number of users allowed are listed. The last and next billing dates will also be listed.

Price Adjustments

Any discounts or charges to the subscription will be listed here as invoices. 

Billing Cycles

See a billing history for your account. Each cycle will have a PDF invoice. You can access this by clicking the Three-dotted Menu and selecting Download.

Manage Subscription

Change Subscription

Select the white button to select a different subscription option. The current number of active users must be less than or equal to the allowable number of users under the new subscription option. If you are changing your subscription in the middle of a pay period, you will be prorated.

Credits

If your company changes subscriptions, we will issue a credit on your account to count toward future payments. 

Cancel Subscription

Please contact support if you would like to cancel your subscription. If time is remaining on your subscription, your access will continue until your current billing cycle ends.

Suspended Subscription

If a payment failure is not resolved within three days, your subscription will be suspended. When suspended, only the subscription page will be accessible. If a subscription has been suspended for 30 days, it will become inactive.

Inactive Subscription

With an inactive subscription, only the account page will be accessible. To reinstate the subscription, please verify the payment method and select new subscription. With a new subscription, any previous discounts will not apply. Your account will be reinstated as you left it. 

Payment Methods

1. Start at the Subscription & Billing page.
2. Select Payment Methods on the left side.

Note: We accept all major credit card types. ACH is available upon request for select subscriptions.

Rejected Payment Method

If a payment method fails, we will send an email to the primary user. We allow three days for the payment information to be updated before the subscription is suspended.

Steps to Resolve a Rejected Payment

1. A primary user will need to go to the subscription page.
2. Verify primary payment method is correct on the Payment Methods tab.
3. Click the Settle button on the Subscription tab.
4. Full access will be restored.